FAQ

Frequently Asked Questions (FAQ)

Order & Shipping

How long will it take to get my order?

Orders are processed within 1 business day. Standard shipping within the U.S. takes 2–4 business days. You can expect your package to arrive within 3–5 business days after placing your order.
How much does shipping cost?

We offer Free Standard Shipping on all orders within the United States, with no minimum purchase required.
Where do you ship?

We currently ship to addresses within the United States only. We do not offer international shipping at this time.
How do I track my order?

Once your order ships, we will send you a confirmation email containing your tracking number and a link to trace your package.

Payment & Billing

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.
What currency are your prices in?

All prices are listed and charged in U.S. Dollars (USD).
When is my card charged?

Your payment method is charged immediately at the time you place your order.

Returns & Support

What should I do if my package is marked as delivered, but I haven't received it?

Please contact us at support@walkzo.store within 7 days of the marked delivery date so we can initiate an investigation with the carrier.
What if I entered the wrong shipping address?

If your package is returned to us due to an invalid address, we will reach out to arrange reshipment. Additional shipping fees may apply for re-sending the package.

Still have questions?

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